Patient Experience Coordinator
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Who We Are Looking For?
Because we are growing, we are looking for a full-time admin assistant to join our front desk team. In this role you’ll have the important task of being the first point of contact with the patients of our practice. You must have previous experience in admin/office work and have a strong focus on customer service. You also must be able to work reliably from home or in the office, when needed and demonstrate extraordinary attention to detail. Please ONLY apply if you have experience in admin, have worked in a customer service environment, and enjoy being challenged.
You are the FIRST and most frequent point of contact for everyone that becomes a part of our family. Your job will be to make our clients feel comfortable and excited that they’ve reached out to us, to ask the right questions so they feel listened to, to help lead them to make the best decision for their health, and to go above and beyond to make them feel cared for.
You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
Your position will be to ultimately help our mission of “helping people suffering from long-standing aches and pains regain their confidence and return to an active lifestyle (even if they haven’t found relief elsewhere).”
You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being “organized” should be a top priority in your life and must be able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.
You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored.
If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to fill the position that we have able in the reception and on the front desk of one of our busy physiotherapy clinics.
Our exceptional customer service and patient centered approach, that goes way beyond what is offered by most healthcare facilities, over the last 3 years have helped us to grow quickly and we now have a great position for a front desk superstar to come in and serve our patients. As we grow, we are looking for people who are just as passionate as we are about helping people get out of pain and improve their health naturally, without using pain meds, surgery or getting kicked around the medical system without solutions.
We specialize in helping people who have been suffering with years of pain get back to an active lifestyle, even if nothing has helped them before. www.premierspineandsport.ca is the website of our clinic for your inspection.
We believe whole-heartedly in education and the idea of Kaizen…the pursuit of continual improvement. We will provide an immense amount of training, teaching and coaching to ensure your success. It is very important to us to provide our staff with a lifestyle they are happy to have, one where they can have a true impact…but we need you to be just as committed to learning as we are. Success in this role will depend on it.
The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquires into happy customers.
We know that true “A-Players” love to be held accountable for high standards of performance, which means you will be given your own key objectives and outcomes.
Responsibilities and Activities:
How to Apply:
Think You’re A Good Fit?
We look forward to getting to know you!